Electronic patient education for hospitals and clinics

/ patient education videos for hospitals, electronic medical history, Electronic informed consent, electronic signatures, ePRO – electronic Patient Reported Outcomes, paperless documentation / by

The software solution from MAIA.tools for electronic patient education has been developed specifically for the clinical setting and for use in hospitals, medical centers, specialized clinics, and larger healthcare facilities. The key requirements for the MAIA platform products include the following:

  • Patient-centered communication and high-quality media
  • Automation and efficiency through optimized processes and integration with hospital information systems (HIS)
  • Legal compliance through established as well as specialized forensic procedures

For certain medical examinations and therapies that happen frequently in hospitals, clinics, or specialized outpatient centers, MAIA offers ready-to-use, high-quality education packages. These packages combine digital medical history forms with educational media, making them a great entry point for any hospital department or outpatient clinic. Based on this initial setup and the experiences from the departments, additional treatment pathways can be quickly integrated, helping to avoid isolated solutions in hospitals and clinics.

Specific content for the clinical setting

For the content we develop specifically for hospitals, we rely on collaboration with experienced healthcare professionals. We consistently focus on clinical needs and the unique requirements that outpatient clinics and departments have for patient education.

MAIA.tools GmbH places special emphasis on a consistently patient-centered approach, drawing on over 10 years of experience in developing medical content. Therefore, we primarily use audiovisual materials such as high-quality 3D animations, which patients find easier to understand and remember, and which have been shown to improve compliance (according to a study by Animedical with urology patients regarding educational films on ureteroscopy). All content is designed to be engaging, easy to comprehend, and accessible, optimized for specific target groups, such as older adults or individuals with visual impairments before eye surgeries . The educational packages are available in various languages, including Turkish, Serbian, and English, and are not only subtitled but also narrated by native speakers.

Tailored processes for hospitals and clinics

As part of an audit, we assess the specific needs of the hospital department and address the requirements set by IT, the legal department, and the hospital association or group. However, the primary references are the users—the healthcare professionals, medical staff, and patients.
The following elements of digital patient education can lead to an improvement in patient education within hospital departments, in addition to enhancing educational media:

  • Decentralized data collection (completion of an educational and medical history platform outside the hospital, preferably on the patient's own device)
  • Automatic, fully digital workflows (paperless processes) including distribution, documentation, and signatures
  • Optimization along specific treatment pathways
  • Seamless and automated integration of Patient surveys, such as for quality assurance, Patient-Reported Outcome Measures (PROM), Patient-Reported Experience Measures (PREM), and clinical trials

Streamlined treatment pathways: reducing paperwork and managing costs

The pricing model of MAIA.tools is based on treatment pathways rather than individual digital educational forms or materials. A single pathway may include the following components: Treatment pathways can also be expanded to include existing content and information already used in the hospital (such as information modules for billing, travel, etc.), making them logical and comprehensible for patients due to the regularity and consistency of the communication channel. In terms of patient surveys, they have been shown to increase response rates due to their accessibility and are suitable for quality assurance or medical studies. With further deployment, digital patient education can be cost-effective for hospitals and clinics. Once integrated with the hospital information system (HIS) and at higher volumes, which are often achieved in clinics, hospitals, or specialized outpatient facilities, it can even be more economical than paper-based educational forms, along with the associated bureaucracy.

Security and legal compliance: established and innovative procedures

Data protection, data security, and legal compliance are central aspects of patient education in hospitals. Therefore, at MAIA.tools, we place a special emphasis on these aspects, which include:
  • GDPR compliance
  • 'Security bubble': The educational platform can be fully integrated within the hospital's IT infrastructure, ensuring that no patient data needs to be stored externally
  • eIDAS-compliant electronic signatures elektronische Unterschriften bzw. Signaturen
The MAIA platform also employs additional innovative procedures, including tracking patient interactions during the educational process. This feature securely records when and to what extent educational materials were viewed or completed. The information, then, can be summarized for healthcare providers in a clear memo on the digital educational form for the informational discussion. This enables a quick overview of the patients' knowledge and facilitates the clarification of any open questions, aiming to make the informational discussion more efficient and targeted.

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